365gam Frequently Asked
Questions

365gam requires a valid Pakistani CNIC (Computerised National Identity Card) for standard KYC verification. For higher withdrawal tiers, you may also be asked to provide a selfie holding your CNIC and a recent bank statement or mobile wallet screenshot. All documents are processed securely and stored in line with our Privacy Policy.

The minimum age to register and play on 365gam is 21 years. This is strictly enforced across all account types. Players who cannot provide valid proof of age during KYC will have their accounts suspended and any balance returned. 365gam maintains a zero-tolerance policy on underage gaming.

On the 365gam Login page, click the Forgot Password link beneath the login form. Enter your registered mobile number or email address and you will receive a reset link or OTP within a few minutes. Follow the prompts to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No. 365gam strictly allows one account per player, per household, and per device. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to merge or close the extra account.

To permanently close your 365gam account, email [email protected] from your registered email address with the subject line Account Closure Request. Our team will confirm your identity, process any pending withdrawals, and close the account within 3 business days. Alternatively, you can use the Self-Exclusion tool in your account settings for an immediate block.

Yes, EasyPaisa is a fully supported deposit method on 365gam. The process mirrors JazzCash — select EasyPaisa from the deposit options, enter your PKR amount, and approve the transaction in your EasyPaisa app or via USSD. EasyPaisa deposits are credited instantly to your 365gam wallet with no additional processing fee.

The minimum deposit on 365gam is PKR 500 for JazzCash and EasyPaisa transactions. For bank transfers through HBL, UBL, or Meezan Bank, the minimum is PKR 1,000. USDT (TRC-20) deposits have a minimum equivalent of PKR 1,000. There is no maximum deposit cap, though very large deposits may trigger an additional verification step.

JazzCash withdrawals on 365gam are typically processed within 15 to 60 minutes for verified accounts. During peak hours or if additional security checks are triggered, processing can take up to 4 hours. Your account must be fully KYC-verified before any withdrawal is released. Unverified accounts are not eligible to withdraw.

365gam does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction charges as per their standard terms. USDT withdrawals may incur a small network gas fee depending on the blockchain used.

Yes, 365gam supports USDT deposits and withdrawals via TRC-20 and ERC-20 networks. USDT is one of our most popular options among Pakistani players who prefer anonymous crypto transactions. Deposits confirm after the required network confirmations (typically 1–3 minutes on TRC-20). Withdrawals are processed to your provided wallet address within 1 hour of approval.

Absolutely. PSL (Pakistan Super League) cricket betting is one of the most popular features at 365gam. We cover all PSL matches with a wide range of markets — match winner, top batsman, total runs, over/under, and live in-play betting. We also cover international cricket including Pakistan national team matches, bilateral series, and ICC tournaments.

Yes. 365gam is fully optimised for mobile browsers on Android and iOS. The platform is built as a responsive web app, meaning you simply open your mobile browser, go to 365gam.app, and the layout adapts perfectly to your screen. No app download is required — just bookmark the site on your home screen for instant access.

RTP varies by game title. Most slot games on 365gam carry an RTP between 94% and 97%, which is competitive with international standards. Individual game RTPs are listed on each game's information panel. 365gam only hosts games from certified providers that undergo independent fairness audits — all outcomes are generated by verified RNGs.

Fortune Gems is one of the most-played slot titles on 365gam — a 3-reel, gem-themed slot with simple mechanics and fast rounds that suit players who prefer quick gameplay. Select your bet size in PKR, hit Spin, and match gem symbols across the payline to win. The game is available on both desktop and mobile without any download.

Pirate Fishing is a multiplayer fishing arcade game available on 365gam where players aim cannons at sea creatures to earn prizes — the bigger the creature, the bigger the reward. It runs entirely in-browser and is fully optimised for mobile screens. No app is needed. Simply visit the Pirate Fishing page, load the game, and start playing in seconds.

Wagering requirements specify how many times a bonus amount must be played through before it can be withdrawn. For example, a PKR 1,000 bonus with a 20x requirement must generate PKR 20,000 in total bets before becoming withdrawable. 365gam keeps wagering requirements clearly stated in each promotion's terms. Slot games typically contribute 100% toward requirements; live casino games may contribute less.

Yes. All bonuses and free spins on 365gam have an expiry period, typically 7 to 30 days from the date of issuance. If the wagering requirement is not met within the validity window, the bonus and any winnings derived from it are forfeited. Always check the individual promotion terms to confirm the expiry date before you start playing.

Yes. 365gam operates a tiered loyalty programme that rewards regular players with cashback, reload bonuses, priority withdrawals, and exclusive promotions. Players accumulate loyalty points with every real-money wager placed. As you move up tiers — from Bronze through to Elite — the rewards become more valuable. Details are available in the Promotions section of your account.

No. Bonus funds and winnings generated from bonus play on 365gam cannot be withdrawn until the applicable wagering requirement is fully completed. However, your real-money balance (any amount deposited separately from the bonus) is always freely withdrawable at any time, subject to standard verification checks.

You can self-exclude directly from your account settings under the Responsible Gaming section. Choose a period from 30 days, 90 days, 6 months, 1 year, or Permanent. The block is applied immediately. If you cannot access your account, email [email protected] with your username and requested exclusion period and our team will process it without delay.

Yes. 365gam provides daily, weekly, and monthly PKR deposit limit controls in your account dashboard. Reductions take effect immediately. Increases are subject to a mandatory 7-day cooling-off period to protect against impulsive decisions. You can also set session time limits and loss limits from the same Responsible Gaming settings panel.

If you feel your gaming is becoming harmful, take action immediately. Use the self-exclusion tool in your 365gam account settings, or email [email protected] to request an immediate account block. Speak to someone you trust and consider reaching out to a qualified counsellor or mental health professional. 365gam takes problem gambling seriously and our support team will assist you without judgement.

365gam uses industry-standard SSL encryption across all pages and transactions to protect your personal and financial data. Payment information is never stored on our servers — all transactions pass through certified payment gateways. Account access is protected by OTP-based two-step verification. Full details are available in our Privacy Policy.